Apple & third-party software and accessories.After that ridiculous amount of time wasted on trying to contact them and get some answers, I would rather just buy my phones from a different company. Nothing has been done and I’m still out the money with no phone to show for it.

I was told they couldn’t find the charges. I got transferred about 20 times and got cut off a couple of times.how convenient for them. Two days later, I have received nothing and the two cards are still charged. She was then to push the charges through. I talked with someone rather helpful, or so I thought and said she found where it charged. I checked and no email with no confirmation number. Nothing, expect they were able to charge both of our cards for the one phone. I then tried my dad’s credit card to see if it made a difference. I tried my debit card about 5 times and it kept saying the payment failed. I recently tried to purchase an iPhone 13 through the online store. I would expect more from the amount they are charging for their products. This is the worst customer service I have ever experienced. I actually like the Apple Store App…it will remain deleted until this mess is corrected. Again, poor execution and majorly inconvenient. Ergo, I HAD to delete the Apple Store App just to use Apple Store in Safari with my correct account. Then, every time I selected to do something like “search for MagSafe charger” I was redirected to the App with wrong account. I logged into Apple Store online after being harassed by iOS to log in with iCloud. So, I went to log into Apple Store in Safari on iPhone to bypass the App logged to iCloud. Again, poor execution and no common sense. This is nightmare to log back into every single device. If one signs out of his/her primary device (iPhone) to force Apple Store App to take your iTunes account instead of iCloud, then it logs your iTunes account off of all of your devices.

This is poor executed and a major inconvenience. Now, the store automatically grabs the iCloud not the iTunes account.

Early iTunes account adopter and later paid iCloud before iCloud became free for all. I’m one of those poor souls that has an iTunes account and and iCloud/Email account. Please allow for user ability to toggle between accounts.

Apple store for mac